A: To schedule or change an appointment, please call 315-685-7544. Please provide 24-hour notice by telephone if you are calling to cancel. If you call after normal business hours, please leave a message on our phone system.
Please note, any appointment not kept or cancelled/rescheduled with less than 24- hour notice is subject to a $25 fee ($50 for MRI appointments).
Our comprehensive appointments typically take between 1 to 1 1/2 hours for the total visit. Please plan accordingly.
Potential Wait Times – We value your time and will do everything we can to see you at your scheduled appointment time. However, comprehensive, personalized care doesn’t always follow definitive time schedules. Some situations may require more time than originally planned due the complexity or seriousness of the injury or condition. We appreciate your patience and understanding when this occurs.
A: Yes! Two days prior to your scheduled appointment, we will send you a friendly, automated reminder by email, text or phone call. The reminder will provide options to confirm (or reschedule) your appointment date and time.
We value your privacy and follow HIPAA regulations with respect to your medical information. In order to receive appointment reminders we will need you to sign an acknowledgement form indicating that you have reviewed and understand our privacy practices. The form provides a section for you to tell us how we may communicate your appointment information to you.
For your convenience, we offer multiple options to receive appointment reminders by email, text and phone or you can choose all three. You can also download a free appointment reminder app for both Apple and Android devices. This is especially helpful when there are multiple, recurring orthopedic or physical therapy appointments.
A: Our friendly appointment reminders will provide you with how many minutes you should arrive ahead of your appointment time. Typically, we ask that you arrive 15 to 20 minutes in advance of your appointment. However, if you are a new patient, you will need to allow 30 minutes for filling out forms. You can save yourself time by printing and completing the new patient forms here.
Billing & Insurance
A: Every month, you’ll receive a statement that lists what your insurance company still owes and what you owe. Statements continue until all payments are made.
A: One or more of the following may apply:
- The service you received was not covered under your plan.
- You did not provide the correct insurance information at the time of service.
- You were not covered by your plan at time of service.
- An authorization was not obtained prior to the services being rendered.
A: “Adjustment” refers to the portion of your bill that our office, your provider and your insurance company have agreed not to charge you.
A: You will need to provide us with complete primary insurance information. As a courtesy to our patients, Victory Sports Medicine submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment.
A: Co-payments and deductibles are not covered by your insurance and are your responsibility. We expect all co-payments and deductibles to be paid at the time of service. If you are uncertain as to the amount you will owe please contact one of billing specialists at 315-685-7814 or one of front desk representatives will help you during your appointment.
A: All bills are due upon receipt. For your convenience, you can now pay your bill online with a credit card, click here. If you have questions or need assistance please contact one of our billing specialists at 315-685-7814.
Medical Records Requests
A: Fulfilling record requests can take time, so plan ahead and don’t expect to receive your records the day you request them. Once received, each medical record request requires personal attention. Depending upon the amount of records, some requests can take up to 10 to 14 days. However, our dedicated team of professionals makes every effort to process them sooner.
A: Yes, as per our financial policy, patients requesting copies of medical records will be charged $0.75 per page to offset some of our costs of performing this service. There is also a $5 charge for CDs of X-Ray or MRI images. These fees follow New York State guidelines and are subject to change.
A: No, due to the confidentiality of the records we are not able to fax them to you. We can mail them to you or you can pick them up in person at our office.